Department of Labour Announces 58 Client Service Officer Positions for UIF in KwaZulu-Natal

KwaZulu-Natal, September 2025 – The Department of Labour has announced 58 Client Service Officer positions for the Unemployment Insurance Fund (UIF) across various labour centres and satellite offices in KwaZulu-Natal. Offering an annual salary of R269,499, these permanent roles are a significant opportunity for qualified individuals to contribute to public service while supporting South Africans with unemployment insurance benefits.

Opportunity Overview

The positions are distributed across 15 locations in KwaZulu-Natal:

• Chatsworth Satellite Office: 5 posts (Ref No: HR4/4/5/61)
• Dundee Labour Centre: 6 posts (Ref No: HR4/4/5/60)
• Estcourt Labour Centre: 2 posts (Ref No: HR4/4/5/62)
• Kokstad Labour Centre: 7 posts (Ref No: HR4/4/5/63)
• Ladysmith Labour Centre: 4 posts (Ref No: HR4/4/5/64)
• Newcastle Labour Centre: 4 posts (Ref No: HR4/4/5/65)
• Pinetown Labour Centre: 6 posts (Ref No: HR4/4/5/67)
• Prospecton Labour Centre: 2 posts (Ref No: HR4/4/5/78)
• Richmond Labour Centre: 1 post (Ref No: HR4/4/5/68)
• Stanger Labour Centre: 1 post (Ref No: HR4/4/5/69)
• Ulundi Labour Centre: 1 post (Ref No: HR4/4/5/70)
• Jozini Satellite Office: 6 posts (Ref No: HR4/4/5/71)
• Verulam Labour Centre: 4 posts (Ref No: HR4/4/572)
• Phoenix Satellite Office: 4 posts (Ref No: HR4/4/5/73)
• Vryheid Labour Centre: 5 posts (Ref No: HR4/4/5/74)

Roles and Responsibilities

Client Service Officers will play a vital role in delivering UIF services, with key duties including:

• Screening Services: Assessing eligibility for UIF benefits.
• Processing Applications: Handling applications for unemployment insurance benefits.
• Registering Payments: Managing contribution forms for UIF.
• Administrative Functions: Supporting operational tasks to ensure efficient service delivery.

Requirements

To qualify, candidates must have:

• Education: Matriculation/Grade 12 certificate.
• Knowledge: Familiarity with the Unemployment Insurance Act, Unemployment Insurance Contributions Act, Public Financial Management Act (PFMA), Protection of Personal Information Act (POPIA), Treasury Regulations, and Batho Pele Principles.
• Skills: Proficiency in interviewing, verbal and written communication, computer literacy, listening, conflict management, time management, customer relations, analytical thinking, interpersonal skills, telephone etiquette, and operational system training.

Application Process

Applications can be submitted via:

• Hand Delivery: To the respective labour centre or satellite office as listed.
• Online: Through the designated email addresses for each centre (e.g., Jobs-KZN4@Labour.gov.za for Dundee

Applicants should include a fully completed Z83 form and a comprehensive CV. Ensure the correct reference number is quoted for the specific centre applied for. The closing date for applications was not specified in the provided document, so candidates are encouraged to contact the relevant labour centre for confirmation.

Contact Information

For inquiries, reach out to the respective labour centre contacts:

• Dundee: Ms T Khumalo, (034) 212 2421
• Estcourt: Mr J Fakazi, (036) 352 7767
• Kokstad: Mr S Ngqoza, (039) 727 2140
• Ladysmith: Ms L Radebe, (036) 638 1900
• Newcastle: Mr S Pillay, (036) 638 1900
• Pinetown: Mr B Gwala, (031) 701 7740
• Prospecton/Chatsworth: Mr K Naidoo, (031) 065 0100
• Richmond: Mr P Mtolo, (033) 212 2768
• Stanger: Ms S Mkhize, (032) 551 7300
• Ulundi/Jozini: Mr T Nkosi, (035) 879 8800
• Verulam/Phoenix: Mr B Zondi, (032) 541 5600
• Vryheid: Mr F Dladla, (034) 5980 8916

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