Call Centre Supervisor Job Opportunity in Elandsfontein

Posted on: August 2, 2025

Are you a dynamic leader with a passion for driving sales and delivering exceptional customer service? An exciting opportunity awaits in Elandsfontein, Gauteng, for a Call Centre Supervisor to lead a vibrant telesales team. This full-time role is perfect for someone ready to take charge of operations, boost team performance, and enhance customer satisfaction.

Job Details

• Job Type: Full-Time

• Location: Elandsfontein, Gauteng

• Closing Date: September 2, 2025

Job Purpose

As a Call Centre Supervisor, you’ll oversee the sales and operational functions of the call centre, ensuring agents meet business objectives. This role involves strategic planning, team management, and fostering strong relationships with internal and external clients to drive efficiency and customer satisfaction.

Key Responsibilities

• Operational Management:

  • Oversee daily call centre operations to ensure smooth performance.

  • Supervise and support agents to achieve sales and service targets.

  • Develop and implement sales strategies to boost revenue.

  • Plan call schedules strategically to optimize order placement and delivery routing.

• Performance and Training:

  • Monitor team performance metrics, ensuring adherence to KPIs and SLAs.

  • Conduct training and development programs to enhance agent skills.

• Relationship Building:

  • Build and maintain strong relationships with internal teams and external clients.

  • Ensure a high level of customer service and satisfaction.

• Data and Process Improvement:

  • Analyze call centre data to identify areas for improvement.

  • Collaborate with other departments to streamline processes and enhance customer experience.

Minimum Requirements

• Education: Grade 12 (Matric).

• Experience: At least 2 years of relevant experience in a telesales environment.

Skills Required

• Professionalism and excellent telephone etiquette.

• Attentive listening and strong comprehension skills.

• Conflict management and time management abilities.

• Proficiency in Microsoft Office, typing, and system navigation.

• Strong administrative and organizational skills.

• Ability to build and maintain relationships.

• Capability to interpret reports and prioritize tasks.

• Leadership and team management expertise.

• Excellent communication and interpersonal skills.

• Ability to thrive in high-pressure situations.

Why Join?

This role offers the chance to lead a dynamic team in a fast-paced environment, driving both sales and customer satisfaction. If you’re a proactive leader with a knack for strategic planning and relationship building, this position in Elandsfontein could be your next career move.

How to Apply

Interested candidates should submit their applications by September 2, 2025. Applications can be sent through the company’s careers portal or relevant job platforms. If you don’t hear back within one month of the closing date, please consider your application unsuccessful.

Take the lead and make a difference as a Call Centre Supervisor in Elandsfontein!

Note: For application details, check the company’s official careers page or relevant job boards.