CUSTOMER RELATIONS OFFICER
CUSTOMER RELATIONS OFFICER: WALK-IN-CENTRE
(4 POSITIONS AVAILABLE IN VANGATE),
REF NO. TPW 59/2022
DETAILS
Closing Date : 2022/Jun3/20
Reference Number : WCG220518-2
Tracking Number : TPW 59/2022
Department : Transport and Public Works
Salary level : 7
Enquiries : Ms L Wilmot at (021) 483 0214
Job Type : Permanent
Location – Country : South Africa
Location – Province : Western Cape
Location – Town / City : Cape Town
Job Purpose
The Department of Transport and Public Works, Western Cape Government has opportunities for four (4) suitably qualified and competent individuals to manage the face to face interaction clients in the Walk-in-Centre. These posts are based in Vangate, Cape Town.
Minimum Requirements
An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher); A minimum of 1 year relevant experience in Customer Relations Administration or related field.
Recommendation
None.
Key Performance Areas
Customer relations management; Provide an effective and efficient client service; Cash Management; Services delivery; Public Transport Regulations System (PTRS).
Competencies
Knowledge of the following: Public Transport Regulations System (PTRS); Public Finance Management Act (PFMA); National Land Transport Act 5 of 2009 Regulations; Client/ Customer Care; Business Processing Management; Q-Matic (Electronic ticket systems); Communication (verbal and written) skills; Conflict resolution, problem solving and analytical skills; Administrative, listening and financial skills; Ability to work independently as well as in a team.
Remuneration
R 261 372 per annum (Salary level 7)
Note on remuneration: Cost-to-employer (CTE) remuneration packages for certain occupation-specific dispensations (OSD), the middle-management service (MMS) and contract positions are inclusive of all costs related to service benefits or obligations including basic salary, 13th cheque, medical assistance, housing assistance, pension-fund contributions, etc. MMS remuneration packages are flexible and may be individually structured as prescribed. Where remuneration is not indicated as CTE, employees’ service benefits or obligations are funded or co-funded in terms of the applicable prescripts or collective agreements.
Notes
Only applications submitted online at
will be accepted.
Shortlisted candidates will be required to submit copies of their documentation for verification purposes. These candidates will be required to attend interviews on a date and time as determined by the department. The selection process will be guided by the EE targets of the employing department. Kindly note that technical support is only available from Monday to Friday from 8:00 to 16.00. Should you experience any difficulties with your online application you may contact the helpline at 0861 370 202. Please ensure that you submit your application before the closing date as no late applications will be considered
8