Service Assistant

Service Assistant
Recruitment Matters Africa
Pretoria, Gauteng
Job details
Job Type
Full-time
Permanent
Full Job Description
Our client is looking for a Service Assistant provides a company’s customers with the service they require. Your duties will include receiving inbound calls, responding to complaints and selling a company’s products or services.

Responsibilities:

Handling all incoming customer queries and questions
Providing the appropriate service and information or referring clients to another department
Referring problematic issues that they cannot solve to management
Resolving customer complaints and issuing refunds as needed
Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
Providing quotations and checking product availability
Handling payment transactions
Adhering to a company’s policies and procedures at all times when assisting customers
Key Skills:

The ability to remain calm and polite when dealing with complaints or challenging clients,
Strong problem-solving skills to determine the best possible solutions for client issues,
Good command of the English language,
Presentable appearance and good hygiene in customer-facing environments.
Qualifications:

Matric
The ability to actively listen to customers so they can adequately gauge and address their needs
Excellent verbal communication skills to clearly share and relay information
Computer literacy, including knowledge of relevant software packages, such as CRM systems
Job Types: Full-time, PermanentQ