Old Mutual Trainee Call Centre Agent Vacancy 2026 – Apply Online

Old Mutual is Hiring Trainee Call Centre Agents

Are you passionate about customer service and looking for an opportunity to start your career in the financial services industry? Old Mutual is currently recruiting Trainee Call Centre Agents to join its growing team.

This opportunity is ideal for young South Africans who want to gain valuable work experience while building a rewarding career with one of Africa’s most respected financial institutions.

Position Details

Job Title: Trainee Call Centre Agent
Company: Old Mutual
Job Type: Full-Time
Industry: Financial Services

Job Purpose

The Trainee Call Centre Agent will be responsible for assisting customers, responding to enquiries, and providing support through various communication channels. Successful candidates will receive training and development to help them succeed in the role.

Key Responsibilities

• Answer customer queries professionally
• Provide accurate information about products and services
• Resolve customer complaints and concerns
• Capture customer information accurately
• Maintain excellent customer service standards
• Meet performance and quality targets
• Build positive relationships with clients

Minimum Requirements

Applicants should have:

• Grade 12 (Matric)
• Good communication skills
• Basic computer literacy
• Customer service orientation
• Ability to work in a team environment
• Willingness to learn and develop

Previous call centre experience may be advantageous but is not always required for trainee positions.

Skills and Competencies

Successful candidates should demonstrate:

• Excellent verbal communication skills
• Active listening abilities
• Problem-solving skills
• Professional telephone etiquette
• Time management skills
• Attention to detail
• Positive attitude and willingness to learn

Why Join Old Mutual?

Old Mutual offers employees:

• Comprehensive training and development
• Career growth opportunities
• Exposure to the financial services industry
• Professional working environment
• Opportunity to gain valuable customer service experience

Who Should Apply?

This opportunity is suitable for:

• Grade 12 graduates
• First-time job seekers
• Young professionals looking to gain experience
• Individuals interested in customer service careers
• Candidates looking to build a future in financial services

How to Apply

Interested candidates can submit their applications online.

Apply Here

Follow the application instructions and ensure your CV is updated before submitting your application.

Application Tips

Before applying:

• Prepare an updated CV.
• Ensure your contact details are correct.
• Highlight any customer service experience.
• Apply before the closing date.
• Never pay money for a job application.

Final Thoughts

The Old Mutual Trainee Call Centre Agent programme is an excellent opportunity for individuals looking to start a professional career. If you have strong communication skills and a passion for helping customers, this could be the perfect opportunity for you.

Visit www.workjob.co.za today to apply and explore more job opportunities.