Customer Service Consultant: Remote

Customer Service Consultant: Remote
Home Based•Remote
Job details
R14 600 – R41 500 a month
Job Type
Full Job Description
Bracket for salary growth: R14 600 – R41 500 CTC commensurate with experience

South Africa’s market leader in Web Hosting is looking for individuals passionate about service, to consult customers on matters related to their hosting accounts and billing, who possess exceptional verbal and written communication skills and who are accurate, efficient administrators with a technical aptitude.

The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfilment out of seeing each customer’s query (relating to domain names, ordering, customer account and billing administration) satisfactorily resolved by telephone or email.

You will work as part of a self-organising team that value collaboration, teamwork and autonomy. There are no daily volume targets- only clearly defined quality standards.

Our organisational structure is flat and provides ample opportunity for career growth. The team value mastery of their role which is underpinned by an established mentoring and coaching culture. A thorough onboarding and structured training programme are followed to introduce Consultants to the organisation and the role. They are well supported by a team of software developers who empower both them and customers alike with the tools to get the job done.

Want to learn more about xneelo? Visit our website and see why analysts, Frost & Sullivan recognised xneelo with the 2014 South African Market Leader award. At xneelo we are passionate about delivering exceptional service across the value-chain; evidence of this can be seen in this industry comparison of service levels on Hello Peter.

Our head office is in Durbanville, Cape Town – however, this role is remote, so location is not a concern here. Working remotely is available for applicants outside Cape Town and surrounding areas. We may request that you travel to our head office in Durbanville with prior arrangements.

Connectivity is critical! A stable fibre internet connection is a requirement for the role, with a minimum 20/20 speed. Sufficient backup power to sustain working during either fibre or power outages is also necessary. Just to note, we offer a connectivity allowance to enable working remotely.

Qualifications and Experience:

A matric pass or equivalent is essential.
Minimum of two years experience in a customer-service/ customer-support environment.
Relevant tertiary qualification an advantage.
Previous experience with remote working is beneficial.

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